- Ownership of the Site
- Site Access, Security and Restrictions; Passwords
- The Service
The Company provides the Service on an “as is” and “as available” basis to lawful owners of a new, original LUGLOC Device (hereinafter “you”). You may not use the Service unless you lawfully own a LUGLOC Device and you may only use LUGLOC Devices that you own or otherwise have been given permission to use whenever you use the Service. Company reserves the right to improve and change the Service and any element thereof at any time, at Company’s sole discretion.
- Subscription to the Service
Use of the Service requires a paid subscription, which may be offered by the Company as a 2-year, annual or as a monthly subscription plan or rental plan. By signing up for the Service, you authorize the Company to charge your credit card for the Service on a up-front recurring monthly, annual or 2-year basis. After signing up for the Service, the Company will automatically renew your subscription at the end of the current subscription period by charging your credit card. You can suspend your subscription to the Service at any time, by following the suspension instructions in the LUGLOC App. You can reinstate your subscription to the Service at any time by following the instructions in the LUGLOC App. Upon the suspension of any Service plan, $ 0.90 p/month will be charged to your credit card to keep active the SIM card in your LUGLOC Device. This monthly charge will remain in effect until a new Service plan is subscribed by you or you cancel definitively the Service by sending a cancellation notice to support@LUGLOC.com . Please note that once the Service is cancelled, to reinstate your LUGLOC Device a reactivation charge might be applied. Please allow 3 business days prior to the end of your current subscription period to cancel your subscription to the Service, to avoid being charged for the subsequent subscription period. All payments made for your subscription to the Service are non-refundable, unless otherwise noted in the LUGLOC 30 Day Satisfaction Guarantee. You have the option to switch from a 2-year or annual plan to monthly subscription plan, and vice versa, by sending an email to support@LUGLOC.com. Note that the price of your subscription to the Service will change according to the subscription plan rates offered by the Company, at the time of your subscription plan modification. Any changes to your subscription plan will not take effect until the following subscription period. The Company reserves the right to modify the price of your subscription to the Service at any time. The Company reserves the right to suspend your subscription to the Service, if the Company is unable to process the subscription renewal charge on your credit card.
- Usage of Services
The Service subscribed will be provided in the following countries:
Antigua and Barbuda
Bosnia and Herzegovina
Central African Republic
Isle of Man
Libyan Arab Jamahiriya
Papua New Guinea
Saint Martin (French part)
Saint Vincent and the Grenadines
Syrian Arab Republic
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
Virgin Islands (British)
Virgin Islands (US)
This list of countries is subject to change at any time by Company. If you travel to a country or area not on this list then the Service will not work. Note that Cellular coverage and data rates on any cruise line prohibits the Company from providing service.
- Disruption of Service
You acknowledge and understand that from time to time the Service may be inaccessible or inoperable due to equipment malfunctions, periodic maintenance procedures, repairs or upgrades which may occur over time. You also acknowledge and understand that Service malfunctions may occur for reasons beyond the Company's control or which are not reasonably foreseeable, including, without limitation, suspension, interruption or failure of telecommunication or digital transmission links, including delays or failures due to your hardware, internet service provider, Mobile Provider, hostile network attacks, network congestion or other failures. You agree that the Company will not be liable to you or to any third party in the event the Service is inaccessible or malfunctions, or for any disruption in the Service. You also acknowledge and understand that the Service includes a cellular modem and antenna system that is built into a much smaller form factor than a typical mobile device. This smaller form factor may exhibit limited cellular radio coverage compared to the coverage of a typical cellular mobile device.
The Device is certified compliant with applicable FCC, TSA, FAA, IATA and other official requirements when used in the manner prescribed and instructed by the Company.
The included Instructions Guide highlights the usage modes.
- Online Payments
You can pay for your subscription to the Service on the LUGLOC App. We accept credit and debit cards and PayPal for payments. If a credit card account is being used for a transaction, Company may obtain pre approval for an amount up to the amount of the payment. If you enroll to make recurring payments automatically, all charges and fees will be billed to the credit card you designate during the setup process. If you want to designate a different credit card or if there is a change in your credit card, you must change your information on the LUGLOC App. The Company uses Stripe, and other entrusted, PCI compliant, third party companies, to charge your credit card for device purchase and subscription renewals. The Company does not retain your credit card information on its servers. You represent and warrant that if you are making online payments that (i) any credit card, debit card and bank account information you supply is true, correct and complete, (ii) charges incurred by you will be honored by your credit/debit card company or bank, (iii) you will pay the charges incurred by you in the amounts posted, including any applicable taxes, and (iv) you are the person in whose name the card was issued and you are authorized to make a purchase or other transaction with the relevant credit card and credit card information. All features, content, specifications, devices, accessories and prices of devices, accessories, and services described on the website and apps are subject to change at any time.
- Orders Acceptance and Shipping Policy
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our Credit and Fraud avoidance Department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. By ordering your LUGLOC Device, you expressly consent to receive non-marketing text messages including, but not limited to order confirmation, order delivery and other related order information or customer support needs regarding the order at the telephone number(s) that you provide. The Shipping Policy of the Company is to ship the LUGLOC Devices without delay an to provide competitive shipping fees. Our current primary shipping service in the United States is DHL eCommerce. This service takes approximately 5-7 business days, regardless of where you are located within the United States. The Company's primary warehouse is located in Miami, FL. Delivery time is calculated by “business day,” and excludes Sundays and holidays. All orders placed after 1:00PM EST will be scheduled for pickup on the next business day.
- Pre-orders Terms & Conditions
These Pre-Order Terms and Conditions (these “Terms”) govern the placing of pre-orders (“Pre-Order”) with the Company for the Service. Please read these Terms carefully before submitting your Pre-Order. By submitting your Pre-Order, you agree to be legally bound by these Terms: When placing a Pre-Order, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. The Company shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to the Device being shipped by sending an email to support@LUGLOC.com. The expected shipping date is subject to reasonable delays in manufacturing and/or delivery. Such date is only an estimate, is subject to change, and the Company does not represent or warrant that it will be able to ship the Product by an estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, the Company is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. The LUGLOC Device will be shipped in the order in which your Pre-Order is received by the Company. Shipments will be made Monday – Friday, excluding holidays, unless otherwise noted.
- Quantity Limits and Dealer Sales
- Accuracy and Integrity of Information; Colors
Although Company attempts to ensure the integrity and accuracy of the Site, it makes no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Site and Content thereon. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform Company so that it can be corrected. Company reserves the right to unilaterally correct any inaccuracies on the Site without notice. Information contained on the Site may be changed or updated without notice. Additionally, the Company shall have no responsibility or liability for information or Content posted to the Site from any non-Company affiliated third party. We have made significant efforts to accurately display the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor or mobile device, we cannot guarantee that your monitor's or screen's display of any color will be accurate.
- Typographical Errors and Incorrect Pricing
In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product / service listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit or debit card account in the amount of the incorrect price.
- Ownership of the Apps and Content
- Software Updates
- LUGLOC Apps Licenses
- Third Party Software
The Service may contain or otherwise incorporate the use of portions of software being the sole property of third parties. Any such software is provided subject to the terms and conditions of such third party. Third party software used in connection with the Service may include, but is not limited to:
- Your Mobile Service Provider
You acknowledge that the terms of any agreement with your respective mobile network provider (“Mobile Provider”) will continue to apply when using the Service with your smartphone or other mobile device. Consequently, you may be charged by your Mobile Provider, or any applicable third parties, for access to its/their network connection services while you are accessing the LUGLOC App. You accept responsibility for any such charges that arise.
- LUGLOC Apps Access, Security and Restrictions; Passwords
- Disclaimer of LUGLOC App Warranties
The Company does not warrant that access to or use of the LUGLOC App will be uninterrupted or error-free or that defects in the LUGLOC App will be corrected. The LUGLOC App, including any content or information contained within it or any app-related service is provided "as is" with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to; the implied warranties of merchantability, fitness for a particular purpose, quality of information, quiet enjoyment, and title/non-infringement. Company does not warrant the accuracy, completeness or timeliness of the information obtained through the LUGLOC App or the LUGLOC Device.The Customer assumes total responsibility and risk for the use of the LUGLOC App and related services.
- Limitation of Liability Regarding Use of the LUGLOC App
The Company and any third parties mentioned in the LUGLOC App are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of or relating in any way to the LUGLOC App, App-related services, content or information contained within the LUGLOC App, and/or any linked website, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. Except as otherwise provided above, your sole remedy for dissatisfaction with the service is to stop using the Service. To the extent of any aspects of the foregoing limitations of liability are not enforceable, except as otherwise provided above, the maximum aggregate liability of the Company to you with respect to your use of the Service is $ 300.00 (Three hundred US Dollars) .
- LUGLOC refund policy
The Company is proud to maintain a 98% customer satisfaction rate and offers world class customer service and support. In case you are not entirely satisfied with your purchase, you may return your LUGLOC Device within 30 days of the purchase date. The LUGLOC device must be in its original condition including cable and packaging. If you have not activated/used the LUGLOC Device during the 30 days period after the purchase we will refund the amount paid. If you have activated/used the LUGLOC Device during that period we will refund the purchase price less $ 23.00 for restocking and SIM card activation. How to return a device: Please email the proof of purchase and the LUGLOC Device ID # (found on the label) to https://support.LUGLOC.com/hc/en-us/requests/new to receive an RMA (Return Merchandise Authorization). Upon receipt of the device our Support team will contact you and issue a credit or a refund of the purchase price paid, less shipping restocking and SIM card fees when applicable.
Note: The Company can only refund orders placed directly through its website www.lugloc.com. If you purchased your LUGLOC Device through an authorized reseller (such as Amazon), please contact them for refund instructions. Refunds will be issued in the same method of payment as the original purchase and may take up to 10 business days from the day we receive the returned device.
- Defective or Damaged LUGLOC Devices
- LUGLOC Device Limited Warranty
The Company warrants to the original purchaser of the LUGLOC Device from the Company's website or from an officially authorized reseller (the “Purchaser”) that the LUGLOC Device will be free from defects in workmanship or material appearing within 12 months from the date of purchase and under normal consumer usage . This warranty may not be transferred to any subsequent buyer.This warranty does not cover any LUGLOC Device failure caused by abuse, intentional damage, or use of the device in violation of Company’s instructions. As the Purchaser’s only remedy, and Company’s only responsibility, for any defect in the LUGLOC Device, Company will either, at the Company's option; replace the device; repair the device or refund the price paid by the Purchaser for the device.The following are excluded from coverage under this warranty: a. Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage; b. Ornamental Decorations. Ornamental decorations such as emblems, graphics, rhinestones, and their settings, and other decorative elements, are excluded from coverage; c. Batteries. Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this limited warranty; d. Abuse & Misuse. Defects or damage that result from: (i) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (ii) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (iii) use of the device or accessories for other purposes or subjecting the device or accessory to abnormal usage or conditions; or (iv) other acts which are not the fault of the Company and/or the LUGLOC Device, are excluded from coverage; e. Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, software changes, or modification in any way by someone other than the Company, or its authorized service centers, are excluded from coverage; f. Altered Products. Devices or accessories with (i) serial numbers or date tags that have been removed, altered or obliterated; (ii) broken seals or that show evidence of tampering; (iii) mismatched board serial numbers; or (iv) nonconforming or non-LUGLOC housings, antennas, or parts, are excluded from coverage; g. Communication Services. Defects, damages, or the failure of products and Services due to any communication service or signal you may subscribe to or use with the products and Services is excluded from coverage.To make a claim under this warranty, the Purchaser must provide proof of purchase of the LUGLOC Device and make a written claim to Company using the contact details set out below, within 30 days after the defect was discovered. As a condition to receiving the remedy, the Purchaser may be required by the Company, at the Purchaser’s expense, to return the Device to the Company and to pay for any necessary return freight for a repaired or replacement device. For more information on the LUGLOC Device warranty, please contact: support@LUGLOC.com or write to:
Attn. Warranty Claims
To return a deffective LUGLOC Device please email the proof of purchase or order # to https://support.LUGLOC.com/hc/en-us/requests/new to receive instructions and an RMA (Return Merchandise Authorization).
- Disclaimer of LUGLOC Device Warranties
- Termination of Access; Removal of Content of Features
- Export Policy and Restrictions
You acknowledge that the LUGLOC Device and Service, which may include technology and software, are subject to the customs and export control laws and regulations of the United States of America and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received. By purchasing, downloading or using technology or software in connection with the Service, you agree to abide by the applicable laws, rules and regulations - including, but not limited to the Export Administration Act and the Arms Export Control Act - and you represent and warrant that you will not transfer, by electronic transmission or otherwise, the software or technology to a foreign national or a foreign destination in violation of the law. By purchasing a LUGLOC Device, you agree that you will not use any such LUGLOC Device, or provide such LUGLOC Device to any person, who is forbidden from receiving the product under the Export Administration Regulations or any economic sanctions maintained by the U.S. Department of Treasury. U.S. antiboycott regulations, or U.S. economic sanctions, including the export and antiboycott restrictions found in the Export Administration Regulations or the sanctions regulations administered by the U.S. Office of Foreign Assets Control. You shall indemnify and hold harmless the Company from all claims, demands, damages, costs, fines, penalties, attorneys’ fees and all other expenses arising from your failure to comply with this provision and/or applicable export control, antiboycott, or economic sanctions laws and regulations.
- Emergency Use Disclaimer
The LUGLOC Device is intended for use as a recreational location device. The Service is not a failsafe security system. The Service is not compatible with 911 or similar emergency telephone number or location systems. Therefore, proper safety precautions should always be used especially with children and adults.
- Limitation of Liability Regarding Use of the LUGLOC Device
Under no circumstances, whether for breach of warranty, negligence or other tort, or on any strict liability theory, will the Company be liable for any incidental or consequential damages in any way related to the LUGLOC Device. Some countries, states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.
- Disclaimer of Warranties
- Revisions; General
- Links to Other Sites
The Company makes no representations whatsoever about any other website that you may access through www.lugloc.com . When you access a non-company website, please understand that it is independent from the Company, and that the Company has no control over the content on that website. In addition, a link to a non-company website does not mean that the Company endorses or accepts any responsibility for the content, or the use, of the linked website. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party websites linked to www.lugloc.com , you do this entirely at your own risk.
- User Generated Content, Reviews, Feedback and other Postings to the LUGLOC Site
If you submit, upload or post any comments, ideas, suggestions, information, files, videos, images or other materials to us or our site www.lugloc.com (“User Generated Content”), you agree not to provide any User Generated Content that (1) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful components. You agree not to contact other www.lugloc.com users through unsolicited email, telephone calls, mailings or any other method of communication. You represent and warrant to the Company that you have the legal right and authorization to provide all User Generated Content to the Company for the purposes and the Company’s use as set forth herein. The Company shall have a royalty-free, irrevocable, transferable right and license to use the User Generated Content in whatever manner the Company desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Generated Content and/or incorporate such User Generated Content into any form, medium or technology throughout the world. The Company is and shall be under no obligation (1) to maintain any User Generated Content in confidence; (2) to pay you any compensation for any User Generated Content; or (3) to respond to any User Generated Content. The Company does not regularly review posted User Generated Content, but does reserve the right (but not the obligation) to monitor and edit or remove any User Generated Content submitted in www.lugloc.com . You grant the Company the right to use the name that you submit in connection with any User Generated Content. You agree not to use a false email address, impersonate any person or entity, or otherwise misled as to the origin of any User Generated Content. You are and shall remain solely responsible for the content of any User Generated Content you make. The Company and its affiliates take no responsibility and assume no liability for any User Generated Content submitted by you or any third party. You agree to defend, indemnify and hold the Company harmless from and against all third party claims, damages and expenses (including reasonable attorneys’ fees) against or incurred by the Company arising out of any User Generated Content you post or allow to be posted to the Site.
- Claims of Copyright Infringement
We disclaim any responsibility or liability for copyrighted materials posted on our site. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below. The Company respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act ("DMCA"), we will respond promptly to notices of alleged infringement that are reported to the Company’s Designated Copyright Agent identified below.
- Notices of Alleged Infringement for Content Made Available on the Site
If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our Site by sending us a notice ("Notice") complying with the following requirements.
- Identify the copyrighted works that you claim have been infringed.
- Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.
- Provide your mailing address, telephone number, and, if available, email address.
- Include both of the following statements in the body of the Notice:
"I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)."
"I hereby state that the information in this Notice is accurate, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner of the copyright or of an exclusive right under the copyright that is allegedly infringed."
- Provide your full legal name and your electronic or physical signature.
Deliver this Notice, with all items completed, to our Copyright Agent:
The LUGLOC Devices are not intended to replace actual supervision of animals, adults, or children. The Company does not guarantee that use of the LUGLOC Device will enable lost animals, adults, children, or other objects to be found. Your use of the Service is at your own risk. The LUGLOC Devices are not life saving devices. The LUGLOC Device's ability to report location depends on many factors. These factors include the availability and quality of cellular service, the line of sight from the LUGLOC Device to wifi networks, weather conditions, battery strength, and other factors which impact communication services in general. This list is not a complete list of factors which can impair the use of the Service.
- Binding Arbitration.
- Dispute Resolution; Arbitration Agreement
- General Provisions
VAT Compliance (UK and EU)
Read more about our compliance with UK and EU taxes
550 NW 29th Street
Miami, FL 33127
+1 866 669 0008
Monday/Friday 9 AM - 5 PM EST.